Frequently Asked Questions

Frequently Asked Questions

At Grace & Evelyn Jewels, we believe shopping for jewelry should be simple, transparent, and enjoyable. Below you’ll find answers to some of the most common questions from our U.S. customers. If you need any additional information, our customer support team is happy to help.

1. Do you deliver within the United States?

Yes, we currently deliver throughout the United States. Our store is designed to serve U.S. customers, and all prices are displayed in U.S. dollars (USD).

We offer free standard shipping on all eligible U.S. orders.

2. How long does delivery take?

Orders are typically processed within 2 business days. After dispatch, delivery usually takes approximately 5 business days.

This means most orders arrive within approximately 7 business days from the date the order is placed. Delivery times may occasionally vary due to carrier delays, holidays, or periods of increased demand.

3. Is shipping free?

Yes. We offer free standard shipping within the United States.

There are no additional standard shipping charges added at checkout. Any alternative shipping options, if available, will be clearly displayed before you complete your purchase.

4. What is your return policy?

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, items must meet the conditions outlined in our Return & Refund Policy. We recommend reviewing our complete return policy before submitting a return request.

Please contact our customer support team before returning an item so we can provide the appropriate instructions.

5. What if my jewelry arrives damaged or incorrect?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a brief description of the issue, and clear photographs where applicable. Our team will review your request and provide an appropriate solution.

6. How can I contact customer support?

You can contact us by email or telephone. If your question relates to an existing order, please include your order number so our team can assist you efficiently.

Email: support@graceandevelynjewels.com
Phone: +1 656-333-9047

Company Name: JW Commerce Group LLC
Company Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Company Number: 2026-001913590
VAT Number: 981922984

7. Are my payments secure?

Payments made through our website are processed through secure payment providers. Available payment methods are displayed during checkout.

Additional verification may be required by your bank, card issuer, or payment provider depending on the payment method you choose.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has already been shipped.

If your order has already been shipped, eligible items can be returned in accordance with our Return & Refund Policy.

9. How should I care for my jewelry?

To help keep your jewelry in good condition, we recommend storing it in a clean, dry place when it is not being worn.

Avoid unnecessary exposure to water, perfumes, cosmetics, cleaning products, and other chemicals. Specific care instructions may vary depending on the materials used in each piece.

10. Do you offer exchanges?

We currently do not offer direct exchanges.

If you would like a different item, you may return an eligible product within the applicable return period and place a new order separately. This allows us to process returns efficiently and maintain accurate product availability.

11. How do I know which size to order?

Where sizing is applicable, relevant size information is provided on the individual product page.

We recommend reviewing the measurements carefully before placing your order. If you need additional sizing information, please contact our customer support team before purchasing.

12. Where can I find information about jewelry materials?

Material information is provided on the individual product page where applicable.

We recommend reviewing the product description carefully before purchasing, particularly if you have specific preferences or sensitivities regarding jewelry materials.

Thank you for choosing Grace & Evelyn Jewels. We are committed to providing clear product information, transparent policies, and dependable customer service throughout your shopping experience.